Job Description
About the business:
Hertz is the worldwide market leader in car rental and leasing. It has been in operation since 1918. With over 7,000 locations in more than 150 countries Hertz manages over 700,000 vehicles around the world.
The Hertz UAE franchise started in 1993 and has grown into an operation that is the top car rental and leasing company in the UAE. Hertz has the largest purpose built rental facility in the Middle East.The company continues to strengthen its position in the market by consistently introducing innovative and customer focused services, as well as regularly training its staff at all levels.
About the role:
We are currently looking for a Driver to work within our Hertz operations, based in Abu Dhabi, UAE.
Your main duties and responsibilities will include:
1. Vehicle check in and check out
* Ensures that the vehicle change over report is properly filled out by properly recording any additional damages.
* Ensures that the Drivers Log Sheet is updated with each check out/check in transaction.
2. New Vehicle Delivery
* Ensures that the new vehicle is properly checked on site before delivery
* Maintains proper record of the registration number and check out KMS on the Vehicle damage report
* Gets proper acknowledgement from the customer on the Vehicle Delivery note
* Maintains proper record of the delivery on the Drivers Log sheet.
3. Vehicle collection on Lease/Rental agreement termination
* Ensures that all damages along with the check in KM are properly recorded on the Collection report.
* Gets proper acknowledgement from the customer on the collection report
* Maintains proper record of the collection on the Drivers Log Sheet.
4. Customer complaints and resolution
* Ensure all policies and procedures are strictly adhered to ensure customer satisfaction
* Where required customer challenges are escalated to the coordinator/CSR as per process agreed.
5. Grooming and Al-Futtaim way behavior
* Shows up to work in proper uniform as per agreed uniform policy and is properly groomed.
* Ensures strict compliance to the set AF Way behaviours.
Hertz is the worldwide market leader in car rental and leasing. It has been in operation since 1918. With over 7,000 locations in more than 150 countries Hertz manages over 700,000 vehicles around the world.
The Hertz UAE franchise started in 1993 and has grown into an operation that is the top car rental and leasing company in the UAE. Hertz has the largest purpose built rental facility in the Middle East.The company continues to strengthen its position in the market by consistently introducing innovative and customer focused services, as well as regularly training its staff at all levels.
About the role:
We are currently looking for a Driver to work within our Hertz operations, based in Abu Dhabi, UAE.
Your main duties and responsibilities will include:
1. Vehicle check in and check out
* Ensures that the vehicle change over report is properly filled out by properly recording any additional damages.
* Ensures that the Drivers Log Sheet is updated with each check out/check in transaction.
2. New Vehicle Delivery
* Ensures that the new vehicle is properly checked on site before delivery
* Maintains proper record of the registration number and check out KMS on the Vehicle damage report
* Gets proper acknowledgement from the customer on the Vehicle Delivery note
* Maintains proper record of the delivery on the Drivers Log sheet.
3. Vehicle collection on Lease/Rental agreement termination
* Ensures that all damages along with the check in KM are properly recorded on the Collection report.
* Gets proper acknowledgement from the customer on the collection report
* Maintains proper record of the collection on the Drivers Log Sheet.
4. Customer complaints and resolution
* Ensure all policies and procedures are strictly adhered to ensure customer satisfaction
* Where required customer challenges are escalated to the coordinator/CSR as per process agreed.
5. Grooming and Al-Futtaim way behavior
* Shows up to work in proper uniform as per agreed uniform policy and is properly groomed.
* Ensures strict compliance to the set AF Way behaviours.
Skills
About you:
To apply for this role candidate should have the following skills & experiences:
Key Competencies
* Good English communication skills
* Basic knowledge in computer
* 2 years driving experience within the service industry
* Employee must possess a valid U.A.E. driver's license class 3 & 5
To apply for this role candidate should have the following skills & experiences:
Key Competencies
* Good English communication skills
* Basic knowledge in computer
* 2 years driving experience within the service industry
* Employee must possess a valid U.A.E. driver's license class 3 & 5
