Job Description
Our Client, a leading Global Cash Management bank is currently recruiting for a Customer Service Officer. You will be directly reporting to the Local Head CMFI Customer Service – Dubai
Job Context
Global Transaction Banking (GTB) today is a world-class provider of Cash Management, Trade Finance and Trust & Securities Services for corporate clients and financial institutions. The whole spectrum of innovative and marketleading Transaction Banking products are promoted by a skilled sales force and serviced by a dedicated team of client service professionals. We leverage close partnerships with colleagues in Global Banking, Global Markets and PCAM to optimize opportunities for customers while expanding our market-leading position in Europe and the Middle East, and further strengthening our presence in the Americas and Asia-Pacific.
Cash Management Financial Institutions (CMFI) helps financial institutions clients to optimize their treasury and payments businesses and improve cash flow with a range of solutions including channel management, global payment services, check services, liquidity management, information and reporting services and financial supply chain management.
Summary of this role The CMFI Customer Service Officer provides personalized and pro-active service to financial institutions clients across their day-to-day business needs.
Duties will include:
•Proactive management of client inquiries and requests related to their cash management business routed through the Company. This includes providing information, guidance and solutions around Payments, Balances, Checks, Service Bills, Regulatory Issues and other investigations.
•Client setup and maintenance of Cash Products and accounts to ensure a seamless process flow from implementation to regular after-sales service. This includes the verification of account documentation (Product Service Agreements) in view of completeness and forwarding of these documents to the respective Company's units in New York, Eschborn, London and others.
•Setup of clients and coordination of User-Id's and passwords for e-banking applications. Client training and implementation in regard to these systems.
•Effective communication with Cash Management FI Sales, Operations and Product Management
•Active handling of Due Diligence inquiries received from the Compliance teams in the Company
•Handling of fee schemes and refunds in regard to payment orders in close cooperation with the responsible Cash Management FI Client (Sales) Manager
•Ordering and dispatch of Check forms and Check handling forms for clients with accounts at the Company's entities in New York, Frankfurt and London. All kind of stationary endorsement stamps, USD and EUR PCS envelopes and deposit tickets
•Creation and delivery of client presentations and service reviews in cooperation with the responsible Client (Sales) Manager
Skills
•Strong client and service focus
•Willingness to become acquainted with the full Cash Management FI product suite as well as the internal banking and booking applications of the Company
•Excellent communication skills
•Experience in Correspondent Banking I International Money Transfers
•Good understanding of the Financial Institutions markets
•Fluency in English language a pre-requisite, fluency in French and Arabic will be valued
•100% reliable team player with commitment to internal Policies and corporate governance
