CLIENT SERVICES EXECUTIVE FRENCH SPEAKING REQUIRED IN A DUBAI BASED COMPANY UAE

Job Description

Our Client, a leading Global Cash Management bank is currently recruiting for a Customer Service Officer. You will be directly reporting to the Local Head CMFI Customer Service – Dubai

Job Context
Global Transaction Banking (GTB) today is a world-class provider of Cash Management, Trade Finance and Trust & Securities Services for corporate clients and financial institutions. The whole spectrum of innovative and marketleading Transaction Banking products are promoted by a skilled sales force and serviced by a dedicated team of client service professionals. We leverage close partnerships with colleagues in Global Banking, Global Markets and PCAM to optimize opportunities for customers while expanding our market-leading position in Europe and the Middle East, and further strengthening our presence in the Americas and Asia-Pacific.

Cash Management Financial Institutions (CMFI) helps financial institutions clients to optimize their treasury and payments businesses and improve cash flow with a range of solutions including channel management, global payment services, check services, liquidity management, information and reporting services and financial supply chain management.

Summary of this role The CMFI Customer Service Officer provides personalized and pro-active service to financial institutions clients across their day-to-day business needs.

Duties will include:
•Proactive management of client inquiries and requests related to their cash management business routed through the Company. This includes providing information, guidance and solutions around Payments, Balances, Checks, Service Bills, Regulatory Issues and other investigations.
•Client setup and maintenance of Cash Products and accounts to ensure a seamless process flow from implementation to regular after-sales service. This includes the verification of account documentation (Product Service Agreements) in view of completeness and forwarding of these documents to the respective Company's units in New York, Eschborn, London and others.
•Setup of clients and coordination of User-Id's and passwords for e-banking applications. Client training and implementation in regard to these systems.
•Effective communication with Cash Management FI Sales, Operations and Product Management
•Active handling of Due Diligence inquiries received from the Compliance teams in the Company
•Handling of fee schemes and refunds in regard to payment orders in close cooperation with the responsible Cash Management FI Client (Sales) Manager
•Ordering and dispatch of Check forms and Check handling forms for clients with accounts at the Company's entities in New York, Frankfurt and London. All kind of stationary endorsement stamps, USD and EUR PCS envelopes and deposit tickets
•Creation and delivery of client presentations and service reviews in cooperation with the responsible Client (Sales) Manager
Skills

Candidate Specification:
•Strong client and service focus
•Willingness to become acquainted with the full Cash Management FI product suite as well as the internal banking and booking applications of the Company
•Excellent communication skills
•Experience in Correspondent Banking I International Money Transfers
•Good understanding of the Financial Institutions markets
•Fluency in English language a pre-requisite, fluency in French and Arabic will be valued
•100% reliable team player with commitment to internal Policies and corporate governance

CLICK HERE TO APPLY FOR THE JOB

SALES ASSISTANT REQUIRED IN MARINA MALL DUBAI BY GUESS UAE

About the Business:

GUESS is a globally recognised high fashion brand offering the latest trends in accessories, womens, mens and childrens fashions.

With over 70 stores located around the GCC this is a great opportunity to become part of a dynamic work environment and get involved in the expansion and future growth of this exciting brand

About the Job:

We are looking to recruit a Sales Assistant for GUESS  in Dubai Marina Mall.

The role:
* Greets customers immediately upon entering the store with a smile and sincere nonbusiness like greeting.
* Creates a positive first impression for the customer through an energetic attitude and adhering to dress code.
* Creates a sparkling clean and organised environment by maintaining store standards and cleanliness.
* Provides customers with current relevant information about the product.
* Provides quality service in the fitting rooms, follows up with customers in a timely manner, maintains cash wrap cleanliness and attempts to add on to the sale.
* Provides efficient service at the cash wrap, offers gift cards, maintains cash wrap cleanliness and captures customer information in the database.
* Sincerely thanks all customers for shopping at Guess as they exit the store, and invites them back.
* Participates in and attends all store meetings and other related functions.
* Represents a positive attitude toward the merchandise, the brand and the company.
* Participates in all inventories.
* Assumes and completes other duties as assigned by store management.



Skills

About You:

To be successful in winning this role, you will be able to demonstrate:
* Customer service skills
* Excellent communication and negotiation skills ideally in multiple languages
* Familiarity with computer use
* Good presentation and excellent personal organisation
* A passion for the retail industry
* Comfort with shifts
* Ability to work in a team
* Pride in achieving individual targets
* Flexibility and punctuality

Minimum Qualifications and Knowledge: High School Degree

Minimum Experience: 1-2 years of retail sales experience

Job-Specific Skills:   Good verbal communication skills, Some heavy lifting, Ability to stand for a minimum of 8 hours,

Behavioural Competencies : An eye for fashion trends & Friendly

CLICK HERE TO APPLY FOR THE JOB