Job Description
The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.
CORE WORK ACTIVITIES
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Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
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Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
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Develops relationships within community to strengthen and expand customer base for sales opportunities.
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Manages and develops relationships with key internal and external stakeholders.
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Provides accurate, complete and effective turnover to Event Management.
Managing Sales Activities
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Participates in sales calls with members of sales team to acquire new business and/or close on business.
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Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
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Identifies new business to achieve personal and location revenue goals.
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Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
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Closes the best opportunities for the location based on market conditions and location needs.
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Gains understanding of the location's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
Providing Exceptional Customer Service
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Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
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Services our customers in order to grow share of the account.
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Executes and supports the company's customer service standards.
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Provides excellent customer service consistent with the daily service basics of the company.
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Sets a positive example for guest relations.
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Interacts with guests to obtain feedback on product quality and service levels.
Skills
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
OR
4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.
